1.- What methods of payment do you accept?

Mundo Trading & Sourcing Products Inc. and our affiliated sites accept American Express, Mastercard, Visa, and Discover credit and debit cards. We also accept prepaid orders by wire transfer, cashier's check, or money orders drawn on a U.S. bank and payable in U.S. currency. We do accept business, personal checks and electronic checks, but be aware that paying with these methods can delay your order up to 14 days because these funds will need to clear our account after they clear your account. All products being shipped outside of the USA and Canada must be paid by wire transfer. 

2.- What licenses and permits do I need to provide to buy wholesale from you?

Each city and state has its own requirements for doing business. As long as you fulfill your local requirements, you can purchase from Mundo Trading & Sourcing Products Inc. or one of our affiliated sites. 

3.- When will my products arrive?

Mundo Trading & Sourcing Products Inc. processes all orders within 24 hours of receipt. The time it takes to arrive depends on how close you are to the shipping warehouse. By clicking on the details page of any products you buy, it will tell you the city and state where the warehouse is located. In our experience, UPS ground freight usually takes 7-10 business days to move product across country. So if you live in NY and the goods are coming from CA, plan on a two week delivery time. If you live in Indiana and the goods are coming from Chicago, plan on just a few days delivery time. In general, delivery takes up to 10 business days after receipt of order. Orders traveling from more than one shipping point or involving backordered products may increase actual delivery time. Orders over 500 pounds may also take longer for delivery. 

4.- What is your return policy?
 
If an order is short shipped, if the wrong product was sent, or if merchandise is damaged or defective, Mundo Trading & Sourcing Products Inc. will issue a full credit for product cost. No partial returns will be accepted, and merchandise must be sent back in original individual and case packaging. Shipping costs on returned merchandise are at the customer's expense. If you opt to return acceptable merchandise, you will be charged a 20% restocking fee. Merchandise may be returned within 14 days of receipt. No returns will be accepted after 14 days. 

5.- Is there a minimum quantity I have to buy?

Our minimum is only 1 case of any product. There is no minimum dollar amount you need to buy. 

6.- How can I place my order?

You can place your order online at Mundo Trading & Sourcing Products, by e-mailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone at (305) 406 0188 or by faxing to (305) 406 0187. 

7.- How much will it cost to ship my order?

 Orders over $100 have a shipping rate of 15% of the product's cost. Additional freight charges may apply to heavy or oversized products such as candles, paper goods and cleaning aids. Call us for shipping rates on orders to destinations outside the 48 continental states. 

8.- What if you are out of something I order?

We will contact you if your order contains backordered or discontinued products that were just sold out. If the product has been discontinued, your order will automatically be canceled. If the product has been backordered, we will let you know how long it will take to come back into stock and it will be your choice to either cancel the order or keep it open. 

9.- Do I need a membership to order?

Mundo Trading & Sourcing Products does not require any membership fees to order. Because we are a true wholesale, we do require you to register to see prices. It only takes a couple of minutes to register and there are no costs or obligations.

10.- Do you drop ship?

Yes, we can drop ship a case of any product; however, we do not private label our packages or blind ship. 

11.- Do you offer payment terms?

Mundo Trading & Sourcing Products does not offer special payment terms as all orders must be paid in full at time of the order. See Payment Methods. 

12.- How can I change my account information?

You can change your account information at any time by  e-mailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone at (305) 406 0188 or by faxing to (305) 406 0187. 

13.- Are credit card transactions secure?

Yes, all credit card transactions are 128 bit SSL encrypted and secured. The customer service reps do not have access to your credit card information.

Mundo Trading & Sourcing Products Inc., is committed to keeping your personal information private. We will not sell or transfer any of your personal or business data or transaction records to any outside parties. 

14.- How can I get a copy of the invoice for my order?

After you complete your transaction, an invoice will be E-mailed to you within seconds. However, if you require an additional invoice copy, by e-mailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone at (305) 406 0188 or by faxing to (305) 406 0187. 

15.- How do I cancel an order? 

Mundo Trading & Sourcing Products Inc. ships its products quickly to ensure customer satisfaction. If your order has been prepared for shipment or is in transit, you will not be able to cancel your order. Therefore, by e-mailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone at (305) 406 0188 or by faxing to (305) 406 0187 , immediately to cancel your order. 

16.- How do I track my shipment? 

As soon as your product leaves the warehouse, you will receive an e-mail confirmation of your shipment that will include a tracking number and ship date.

17.- How can I get a printed catalog? 

We do not print a catalog because we add 300 new products every day and take off around 150 discontinued or sold out items, so if we printed a paper catalog, it would be out of date within a week. With close to 20,000 different products. 

18.- Is all your merchandise listed on your site? 

Yes, but if you're looking for a specific product or product line that you would like us to carry, we encourage you let us know by e-mailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone at (305) 406 0188 or by faxing to (305) 406 0187. 

19.- How long will my merchandise stay on the truck? 

Your merchandise will remain on the truck for at least two weeks as a pending order until you view or modify it. If you view or modify your order, the two-week period will start again. 

20.- How can I change the shipping address? 

You let us know by e-mailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone at (305) 406 0188 or by faxing to (305) 406 0187.

You can then make any necessary changes to your shipping information. 

21.- How can I modify my order?

You let us know by e-mailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone at (305) 406 0188 or by faxing to (305) 406 0187. 

You can then make any necessary changes to your shipping information.